Marshall Alan Associates, Inc

At Marshall-Alan Associates, we place executives at every level of the hospitality industry, including directors of hotel operations. What exactly is this position, and what are the duties and qualifications?

A director of hotel operations is responsible for overseeing, directing and supervising various operating departments, including:

  • Banquets
  • Front Office
  •   *Concierge
  •   *Front Desk
  •   *Telecommunications
  •  Housekeeping
  •   *Laundry
  • Security
  • Food and Beverage
  •   *Restaurant
  •   *Bar
  •   *Room Service
  • Bell and Valet

Marshall-Alan Associates looks for individuals who have experience ensuring positive guest experiences, and who can effectively coordinate various departments to deliver exceptional guest service and maintain full functioning operating departments according to four and five star hotel standards and SOPs.

Job specific duties may include the following as well as other duties which can be assigned:

  • Maintaining staffing levels in all operating departments for optimal performance and customer service
  • Ensuring smooth, efficient, cost effective operation of…

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